Warranty

SANTEC is committed to enhancing your bathroom experience by creating luxury products that will provide enduring satisfaction. Every effort has been made to satisfy the highest standards of design and production, to create lasting peace of mind for our customers. We provide the following limited warranties on our products:

LENGTH OF WARRANTY & WHO IS COVERED BY OUR WARRANTY

SANTEC is committed to enhancing your bathroom experience by creating luxury products that will provide enduring satisfaction. Every effort has been made to satisfy the highest standards of design and production, to create lasting peace of mind for our customers. We provide the following limited warranties on our products:

WHAT IS COVERED BY OUR WARRANTY

  1. FINISHES: SANTEC Polished Chrome, Polished Nickel and Satin Nickel finishes carry a Lifetime Limited warranty against manufacturing defects and tarnish to the original purchaser. All other finishes carry a ten (10) year limited warranty against manufacturing defects and tarnish to the original puchaser only.
  2. CARTRIDGES: Santec cartridges carry a lifetime limited warranty, with the exception of thermostatic and pressure balanced cartridges, which carry a three (3) year limited warranty against manufacturing defects to the original purchaser.
  3. PARTS: Santec parts carry a 10-year limited warranty against manufacturing defects, to the original purchaser.

EXCLUSIONS AND LIMITATIONS OF WARRANTY

This warranty does not cover:

  1. Damage due to negligence, accident, abuse, improper installation, or improper maintenance such as, but not limited to: heat from soldering during installation, the use of plumber’s putty, damage from tools used during installation, the use or exposure to chemicals or cleaning products either abrasive or non-abrasive, or the use of any cleaning tool or product other than a soft, clean cloth. Reverse osmosis may also shorten the life of the finish.
  2. Changes in the finish or in the product due to normal wear or aging does not cover any products or parts which have been altered or used in a manner not typical for the product.
  3. Loss, damages, or expense, incidental or consequential whatsoever, originating from the purchase, installation, use, repair, failure, or replacement of any SANTEC product or part, allowed by law.
  4. Commercial and/or Industrial installations and use of the product.
  5. This warranty does not include labor, travel charges, or any costs incurred for repair, removal, installation, servicing, diagnosing, or handling of either defective or replacement parts.
  6. Access should be provided to the roman tub valves for future service or repair to valves and piping. Under no circumstances will Santec Faucet, Inc. be liable for any costs associated with the removal of materials for future access to the tub valves or piping for service or repair.
  7. Damage or deterioration caused by environmental impacts.

​SANTEC reserves the product components of the covered product will be repaired, refinished, or replaced at the sole discretion of SANTEC. SANTEC reserves the right to examine any product claimed defective prior to any warranty claim being accepted or processed, at its sole discretion. This warranty gives you specific legal rights and you may have other rights which may vary from state to state.

TO OBTAIN WARRANTY SERVICE

Please read ‘WHAT IS COVERED BY OUR WARRANTY’ and ‘EXCLUSIONS AND LIMITATIONS OF WARRANTY’ sections to understand what is and what is not covered. Please have ready the proof of purchase (original sales receipt), description of the problem, and carefully package the product or defective part with postage prepaid. Then, please contact your local SANTEC Showroom or write to SANTEC Technical Services.